Terms & Conditions
Introduction
Thank you for selecting DFW Plastics, Inc. as your choice for Plastic Meter Boxes, AMR Lids, Valve Boxes, and Drainage Products. DFW takes great pride in offering the finest products available and the service associated with being the leader in the industry. Besides our commitment to quality and excellence in these critical areas, we continue to develop new products, more reliable sources of supply, and greater product availability in an effort to help make your job easier, more affordable, and enjoyable.
Outlined here are some of the policies we follow that relate to our relationship with you before, during and after your purchase. Your understanding of our policies and procedures will make the ordering and delivery of merchandise easier, so please take a few minutes to read the following information. Should you have any questions, please do not hesitate to call. We are here to help!
Ordering
We accept orders by telephone, fax, mail, and in person by our sales representatives. In order to speed up processing and insure accuracy of your order, please follow these guidelines when ordering.
Fax
Our FAX lines are available 24 hours a day, seven days a week.
Fax: 817.439.3700
Mail Orders
When you mail in an order, please be sure to give us all the information we need to process your order quickly and efficiently. DFW will need your complete address, including zip code and street number, as well as your area code and telephone number should we need to contact you. Please make sure you specify any SPECIAL instructions such as a different "Ship To" address or any other special delivery information.
Back Ordering
Regardless of how you order, we will process your order into our system immediately. We will ship all items that are in stock within our normal shipping schedules. We strive to keep backorders to a minimum, but occasionally we will be temporarily out of an item. Items that are out of stock at the time your order is processed will be backordered (unless you specify "NO BACKORDERS"). As soon as these items are ready, your backorder will automatically be released the next morning. Should delivery take longer than expected, we will notify you by email so you will be sure that we have not forgotten about you in the shuffle.
Prices
Prices, part numbers, specifications, and or descriptions are subject to change without notice. If unsure, please call customer service for the latest product information if you do not have a current catalog. DFW strives to maintain competitive pricing, but our cost can sometimes change with little or no notice, and we must pass on the increase to you. DFW will alert you of any substantial price increase before any order is filled.
Payment
Please make payment of your invoice according to the terms that are clearly stated on the face of the invoice. If you have any questions about these terms please make inquiry when you receive the invoice and not after you have made payment. Please make payment to the name and address printed on your invoice. The remittance address is as follows:
DFW Plastics, Inc.
PO Box 648
Bedford, TX 76095
Payment of an invoice to the wrong remittance address could result in your account not being credited correctly and result in a past due situation.
Business Hours
Monday – Thursday: 8:00 A.M. to 5:00 P.M. Central Standard Time
Friday: 8:00 A.M. to 4:00 P.M. Central Standard Time
Shipping
We take great pride in not only offering you the best products available, but also in being able to process your order as quickly as possible. Our orders are individually checked before shipping to make sure that you receive what you have ordered. Each order is processed to ship the most efficient way. We use primarily UPS and FedEx, but can accomodate other carriers. If you desire same day shipping of a rush order (2nd Day or Overnight Delivery), you must place it between 8:00 A.M. – 1:00 P.M. for the same day processing and shipment.
Certain items, because of their size or weight, must be shipped via "common carrier". Shipping charges vary greatly depending on the weight and size of the products and also by the destination of the shipment. Quoted Freight rates are subject to change at any time!
Shortages
Each shipment from us has a Packing List included either on the outside of the package or within the package. This packing list shows everything that is in this shipment to you, plus a complete listing of all items not shipped (backordered). Check your packing list carefully! Check your packages carefully too – many small items are packaged together with other items (a box within a larger box).
Should you be unable to locate an item that your packing list shows as being shipped, please call us immediately. You have 24 hours to report any discrepancies. We get calls from customers saying "I ordered some parts from you 3 months ago, and I just now opened my box and found that 'Item X' is missing." Open and inspect your order completely when they arrive!
Damages
We know how frustrating it can be to wait for a badly needed part only to have it arrive broken. DFW goes to extremes to be sure all merchandise leaves our facility or warehouses in perfect condition. Any damaged goods you receive will be the responsibility of the freight company.
When receiving your packages, be sure to notice the condition of the shipment in the presence of the freight company's representative. If this is not possible, inspect them as soon as you get the parts. If there is any damage, please call our customer service line and we will instruct you on how to properly handle the problem. Failure to follow our instructions may jeopardize your ability to get the merchandise replaced. To avoid that, follow these quick and easy guidelines:
Inspect your merchandise immediately. If the packaging is obviously damages, simply refuse the shipment. They will then return the package to DFW, DFW will file a claim with the carrier, and will reship new parts to you.
On any damages, please note the shortages or damages on the freight bill before signing for the shipment.
If you have accepted the shipment, the first thing to remember is: Do not throw anything away! Save the product and the packaging material.
Call Us! – We will give you complete instructions on how to handle the situation. In many cases, UPS or FedEx will return to your address and pickup the merchandise from you so you do not have to do anything more than repackage the damaged product in their original packaging, with the original packaging material.
If you do need to return goods, just follow the simple guidelines below and we will make every effort to ensure your complete satisfaction.
You must call us to get a RETURN MATERIAL AUTHORIZATION (RMA) number before sending a part back.
Package the part(s) well, in the original packaging (if possible), to prevent any damage that may occur in transit. Remember, it is the "shippers" responsibility to package items properly. Since you are the shipper, any items we received back "damaged in transit" will have to be claimed by you against the carrier. Include a complete packing list of what you have shipped back.
When the return is received and checked in, a credit will be processed, according to conditions listed above.
TELEPHONE NUMBERS
Corporate Phone: 817.439.3600
Corporate Fax: 817.439.3700
Toll-Free: 800.806.3251
Customer Service Fax: 817.439.3700
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